Refund policy

At Vocobag, customer satisfaction is very important to us. We want every customer to feel confident while shopping on our website, which is why we provide a clear, fair, and customer-friendly return and refund process for eligible orders within the United States.

30-Day Return Window

Customers may request a return within 30 days of receiving their order.

To qualify for a return, items must meet the following conditions:

Unused and unworn
In original condition
Returned with original tags and packaging
Free from damage caused after delivery

Returns that do not meet these conditions may not be approved.

How to Start a Return

To request a return, please contact our customer support team using the email below:

Email: support@vocobag.store

Please include your order number along with the reason for the return request. Once your request is reviewed and approved, we will provide return instructions and the appropriate return address.

Please do not send items back without receiving return approval first, as unauthorized returns may not be accepted.

Damaged, Incorrect, or Defective Items

We recommend inspecting your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, please contact us promptly so we can review the issue and provide an appropriate solution as quickly as possible.

To help speed up the process, customers may be asked to provide product photos or additional order details.

Exchanges

We currently offer exchanges for eligible items that arrive:

Damaged
Defective
Incorrect
In the wrong size

To request an exchange, please contact our support team with your order details and any relevant photos if needed.

Restocking Fees

Vocobag does not charge restocking fees for approved returns.

Refund Process

After your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to the original payment method used during checkout. Depending on your bank or payment provider, refund processing times may vary.

Estimated Refund Timeline
Refund Approval Processing: Typically within 7 business days
Bank or Payment Provider Processing: Usually 5–7 business days

Please note that original shipping charges, if applicable, may not be refundable unless the return is caused by our error.

Promotional Discounts

Discount codes and promotional offers must be applied during checkout. Unfortunately, we are unable to apply discounts retroactively or issue partial refunds for promotions that were not used during the original purchase.

Non-Returnable Items

Certain items may not qualify for return, including:

Final sale items
Clearance products
Items marked as non-returnable on the product page

Any return restrictions will be clearly stated before purchase whenever applicable.

Contact Information

If you have questions regarding returns, refunds, exchanges, or order support, please contact us using the information below:

Email: support@vocobag.store
Phone: +1 (347) 482-7316
Address: 610 E 183rd St, Bronx, NY 10458, USA

Vocobag is committed to providing a transparent, secure, and customer-focused shopping experience for every order.