Shipping policy

Thank you for choosing Vocobag. We are committed to providing a reliable, transparent, and customer-friendly shipping experience for all orders within the United States. This policy explains our shipping procedures, delivery estimates, tracking process, and customer support information.

Order Processing

Orders are generally processed within 0–2 business days after payment has been successfully confirmed. Processing times may vary slightly during holidays, promotional events, or periods of high order volume.

Business days are Monday through Friday, excluding major public holidays.

Shipping and Delivery Time

After your order has been processed and shipped, standard delivery typically takes approximately 7–9 business days depending on your location and carrier availability.

Estimated Shipping Timeline
Processing Time: 0–2 Business Days
Shipping Time: 7–9 Business Days
Estimated Total Delivery Time: 7–11 Business Days

Please note that shipping times are estimated and may occasionally be affected by weather conditions, transportation delays, or carrier-related issues beyond our control.

Daily Order Cut-Off Time

Orders placed before 4:00 PM (GMT-05:00) Eastern Standard Time (New York) are usually processed on the same business day. Orders submitted after the cut-off time may begin processing on the following business day.

Shipping Charges

Vocobag currently provides Free Standard Shipping on all eligible orders within the United States. No minimum purchase is required.

Shipping Address Responsibility

Customers are responsible for entering accurate shipping details during checkout. Please review your shipping information carefully before placing your order.

Vocobag cannot be held responsible for delivery issues resulting from incorrect or incomplete shipping addresses provided at checkout.

Order Changes and Cancellations

If you need to update or cancel your order, please contact us as soon as possible.

While we always try to accommodate customer requests, modifications or cancellations may not be possible once an order has already entered processing or shipment stages.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing tracking information and shipment details.

Please allow approximately 24–48 hours for tracking updates to become available after shipment.

Delayed, Lost, or Missing Packages

If your order appears delayed, lost, or shows unusual tracking activity, please contact our support team. We will work closely with the shipping carrier to investigate the issue and assist you as quickly as possible.

Contact Information

For questions regarding shipping, order status, delivery updates, or general customer support, please contact us using the information below:

Email: support@vocobag.store
Phone: +1 (347) 482-7316
Address: 610 E 183rd St, Bronx, NY 10458, USA

Vocobag is dedicated to providing customers with a smooth, secure, and dependable shopping experience from checkout to delivery.